Uriel Cid

Full-Stack developer

Fresno, California

About

Hello world! I am a Versatile IT professional with over six years of experience in IT support, system administration, and web development. Proven expertise in managing Windows OS environments, Active Directory, Exchange/M365, and network configurations (TCP/IP, DNS, DHCP). Adept at providing exceptional help desk support, troubleshooting technical issues, and implementing scalable IT solutions. Passionate about leveraging technology to streamline processes and improve user experiences.

Experience

University of Orizaba Valley

Web Developer PHP

2015 - 2017

I had the opportunity to work at my alma mater. Spearheaded the modernization of a legacy system, transitioning it from outdated infrastructure to a cutting-edge platform using PHP, PostgreSQL, AJAX, and JavaScript. Conceptualized and developed a comprehensive internal management system for the university, streamlining operations related to student registrations, role management, grade validation, and submission of government validation documents. The system was successfully implemented and is currently used by more than 1000 students. 📖
Integriapp

Backend Django Developer

2017 - 2018

I had the pleasure of working with a team of developers under the guidelines of good practice and agile methodologies. I was responsible for developing the backend of the main platform. The frontend was developed with Angular and the backend with Django, we work under Json Web Tokens for the authentication and the data was stored in a PostgreSQL database all under an AWS instance. 🚀
Cloud Hunter Solutions, Tijuana

Systems Engineer

2019 - 2021

Collaborated with a diverse team to assist companies in establishing a strong online presence, specializing in the development of customized landing pages and professional SMTP setups tailored to each company's domain. Leveraged expertise in SMTP servers to effectively manage email communications, ensuring reliable delivery and inbox placement. Implemented Cloudflare to manage DNS settings and mitigate security threats, safeguarding websites against potential attacks and ensuring uninterrupted service. Worked closely with clients to understand their unique requirements, providing personalized solutions to enhance their brand visibility and customer engagement. Contributed to the growth of the team's portfolio by delivering high-quality web solutions, resulting in increased customer satisfaction and retention.
Katzkin, Tijuana

IT Service Desk Ticketing

2021 - 2024

I enjoyed helping users worldwide while working at an international company, where I was responsible for managing the ticketing system and overseeing the IT department. Managed Windows OS environments for global users, troubleshooting OS and software-related issues. Administered Active Directory, handling user accounts, group policies, and permissions. Supported Microsoft Exchange/M365 email configurations, ensuring secure and reliable communication. Diagnosed and resolved network issues, including TCP/IP, DNS, and DHCP configurations. Provided Tier 1 and Tier 2 support via the ticketing system, achieving a 95% first-call resolution rate. Developed a company-wide Quality System to improve product validation processes.

Educación

University of the Orizaba Valley

2015 - 2019

computer systems engineer

Projects

tint559 •

Landing page for a local business in Fresno, California

Leader of the projectOnline
msbaja.com •

Landing page for a large welder service company in Tijuana, Mexico

JavaScript & CSS
Elite Automotive •

Online Shop for motor parts and apparel

+2000 active usersPHP, Wordpress
Katzkin Cloud •

Landing page for Katzkin Cloud (Internal process for the company)

Internal process of KatzkinDeveloped with PHP
Pentaco inc •

Email hosted and landing page for a local business in Tijuana, Mexico

email hosting
Integriapp •

Landing anc contact page for Integriapp

CSSDarkmode

Skills

HTML
CSS
JavaScript
PHP
TypeScript
Django
MySQL
PostgreSQL
Git
SSH
Docker
Express
Linux
Windows Server